Frequently Asked Questions
General questions about ordering, shipping, payment, and refunds. Looking for product-specific questions instead? Visit the Himalayan Shilajit or Ashwagandha page.
Ordering
How do I place an order?
Add the products you want to your cart from any product page, then click "Checkout." You'll enter your delivery details once and can pay by card, PayPal, Apple Pay, or Google Pay.
Can I change or cancel my order after placing it?
If your order hasn't shipped yet, contact us as soon as possible at support@peakmodo.com and we'll do our best to adjust or cancel it. Once it has shipped, our standard Right of Withdrawal & Refunds policy applies.
Do I need to create an account to order?
No. You can check out as a guest using just your email address — no account required.
Will I receive an order confirmation?
Yes, you'll receive an email confirmation immediately after your payment is completed, followed by a separate email with tracking information once your order ships.
Payment
What payment methods do you accept?
We accept credit and debit cards, PayPal, Apple Pay, and Google Pay. All payments are processed securely and we never store your card details ourselves.
Is my payment information secure?
Yes. All payments are handled directly by Stripe or PayPal, both of which use industry-standard encryption. PeakModo never sees or stores your full card number.
Why was my payment declined?
This is usually handled directly by your card issuer or bank, often due to insufficient funds, an incorrect billing address, or a temporary security hold. Try a different payment method, or contact your bank for details.
Shipping
Where do you ship to?
We currently ship within Germany, Austria, and Switzerland, as well as to select other EU countries. Full details are available on our Shipping & Transparency page.
How long does delivery take?
Typically 2–4 business days within Germany, and 3–7 business days for other supported countries, depending on the destination.
How much does shipping cost?
Shipping is free on all orders, as shown in your cart before checkout.
How do I track my order?
You'll automatically receive an email with tracking information as soon as your order leaves our warehouse.
Refunds & Returns
What is your refund policy?
Beyond your statutory right of withdrawal, we offer a voluntary 50-day money-back guarantee on every product. Full details are on our Right of Withdrawal & Refunds page.
How do I request a refund?
Contact us within 50 days of receiving your order through our contact form or by email, and we'll work out a solution together — whether that's a refund or a replacement.
How long does a refund take to process?
Once we've confirmed your refund, we process it within fourteen days at the latest, using the same payment method you used for the original order.
Do I have to pay for return shipping?
Under our voluntary 50-day guarantee, we generally cover return shipping costs — just reach out to us directly about this when you contact us.
Contact
Still have a question? Reach us through our contact form or by email at support@peakmodo.com — we typically respond within 24 hours on business days.